If they click Allow, the remote connection between your two computers will be established and you will see their computer’s desktop displayed on your own screen. He/she will need to click Get assistance, after which they will see a box like this on their screen:Īfter receiving the 6 digit security code you sent them, the other person will enter it into the box and click the Submit button, after which they will see something like this:Īt this point the other person can either click Allow to let you access their computer remotely or they can click Cancel to halt the entire procedure. The person you will be assisting will also see this box on his/her screen after launching the Quick Assist utility: How you send this code to the other person will be up to you. You can email it to them, text it to them with your phone, call them up and speak it aloud… Whatever is most convenient for the two of you.Īnd now, for the person who will be receiving the assistance… You’ll need to provide that code to the person you’ll be assisting so they can authenticate your connection request and establish a virtual connection between your two computers. You will notice that the box contains a 6 digit security code. You should now see a box like this on your screen: Since you will be the person providing remote assistance to the other person, click on the Give assistance link. You should now both see a box like this on your screens:įor the person who will be providing the assistance…

In a nutshell, Quick Assist is a remote assistance utility that lets one Windows 10 user help any other Windows 10 user resolve a computer problem over the Internet.įirst, both you and the person you will be assisting will launch the Quick Assist utility by clicking Start> Windows Accessories> Quick Assist. Microsoft added a number of handy new features to Windows 10 since it was first released, and one of my favorites Quick Assist.

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